FAQs • Brighton • CivicEngage

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I signed up for a class and need to cancel, can I get a refund?: No refunds are issued except when a program is cancelled by the Department, or if you move from the area before the program starts, or a doctor certifies illness of a participant. A $10 administrative fee will be withheld on all refunds unless the class is cancelled.

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Parks and Recreation

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1. How do I register Online for a program?

Click HERE to register Online.

This will take you to our online catalog of classes. From there you can browse, set up a user account and register for programs right from home!

2. How do I rent a facility?: Facilities Reservations may be made over the phone with a valid credit card by calling: 585-784-5260 x0.
The billing address for the credit card MUST match the address of the person making the facility reservation.

3. Can you send me receipts for past programs my family has participated in?: Yes we can, but you can access all that information yourself utilizing your online account! Once your user account is set up you have the ability to register for programs, monitor your registrations, reprint receipts and check program information. Our Tax ID # is conveniently located on every program receipt!

4. I signed up for a class and have not received a confirmation. How do I know if I am in the class?: If you provide us with a valid email address we will automatically email you a receipt for your program registration.
If you don't receive an email receipt, please contact the Recreation Office to confirm registration at 585-784-5260 x0.

5. I signed up for a class and need to cancel, can I get a refund?: No refunds are issued except when a program is cancelled by the Department, or if you move from the area before the program starts, or a doctor certifies illness of a participant. A $10 administrative fee will be withheld on all refunds unless the class is cancelled.

6. I signed up for the wrong program, can I switch to another one?: Requests to transfer from one program to another must be made 2 weeks prior to class start date. A $10 administrative fee will be charged and must be paid before request is processed.

7. I am not a Brighton resident, can I still register for a class?: Yes. Non-resident registration starts after Resident registration begins. Registration start dates are listed with each program online.

8. I rented a lodge or pavillion, can I have alcohol at my party?: No alcohol is allowed in any Town Park or facility.

9. Can I take my dog to the park?: Yes, as long as it is on a leash at all times and you pick up after it.